Refund policy

If a replacement or credit is required due to the product not being to the liking of the recipient or not as expected, the purchaser shall be liable for any return shipping and other charges that might arise. Returns are not accepted due to a change of mind, so please choose carefully.

For exchanges - goods (in original packaging and unused) must be returned within 7 days from purchase and a 15% handling fee will be charged. Due to the nature of our products, we can’t accept any opened or used products for returns.  

No money will be refunded – your “account” will be credited and it may be deducted from your next order.

Other Terms

esthemax® South Africa shall not accept any claim/return by the customer unless submitted in writing and received by esthemax® South Africa within Seven (7) days of receipt of goods.

All prices are quoted in Rand and include VAT

Goods are only sent out once payment is received.

While stock lasts

International Orders

Customer's own courier services are to be arranged for orders leaving the SA border, or please contact us to request a courier or postage quotation.

RETURNING PRODUCTS THAT ARE NOT DEFECTIVE:

If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging.